Dan's Custom Landscapes in Ames

2 stars for returning my first phone call since most dont. Said I was scheduled then when I called back they had no record of me. Another 2 weeks. Forget it. Negative

Horrible experience...rocks & shrubs were done well. Although Landscaper had no idea how 2 do her job. Finally, in mid Aug, when groundcover was planted - placed in terrible arrangement Carefully watered - all died over winter, replaced with substandard plants, which I planted in good order

austin is the best manager ever.

They are the best!!!

Great experience! Treated our tree promptly!

Would not recommend. Agitated employees and even worse management.

The guy who mowed our backyard broke the internet cable even after we told him to be careful with the cable area. He was impatient showed no regrets, just saying there is nothing he can do and went away. We were very upset Comment to the owner s first response: It was not the accident which upset us, it was the attitude. We understand that accident happens and it is OK. After we found that the cable was broken, we went to talk to him about it. We asked him first what should we do and the answer was there is nothing he can do; then we requested to speak to his manager, he was reluctant to give the number and only did so after we insisted. We think such incidents can be handled better

They have done a great job of treating my ash trees for EAB. I have also used them for maintenance on my shrubs and small trees. They did not get it right the first trip but they came back and made it right--the sign of a good small business.

Excellent service, they asked good questions and listened to our responses. End result reflects our vision. Very happy!

Weve used Dans for more than a decade and have been extremely happy with their work.

Dan and crew do excellent work at very reasonable rates - I highly recommend!

I understand that as a landscaping company, they are at the mercy of the weather. However, that doesnt excuse their poor communication. To set up my service, I requested an estimate which was sent to me via USPS and I called to get the service set up. On Feb 7th I called and left a voicemail that I would like to start service with them and I never got a call back. I called back again on April 16th and they said that they had my number wrong in their system so they couldnt reach me but we set up service anyways. It would be weird if they got my number incorrect and they couldnt follow up because they still knew I called and they could have reached me via USPS again if I someone gave the wrong number (which I doubt). There was either a lack of follow through in finding out my phone number, or they literally didnt call me back because they dont properly respond to voicemails. I had to reschedule my yard spraying on May 23rd because I wasnt given notice of their arrival until 9am that day and my kids toys were in the yard. I didnt want them to spray around them, nor did I need them to clean up my yard. They said that they would come the following week but no one came. On June 13th, I called an left a voicemail that my yard service was never rescheduled and no one called me back. Finally, today I received a phone call saying they would be able to spray my lawn as they were minutes away. I told them that I was a call ahead customer because I need to clean my lawn of my kids water tables and whatever else they might be playing with that day. I needed at least to know before I left for work rather than minutes in advance. I dont think its out of the question to give someone a heads up the day before that they might be in your yard. If weather would rearrange their schedule, then they would call again later saying due to the nature of our business, we had to reschedule. I understand that weather can and does delay yard work. But I dont understand why I wasnt given any notice. When I asked why no one called me back regarding my voicemail from June 13th they had no response. They had no idea they had missed the rescheduling and made excuses as to why they cant go from one neighborhood to the next. Im in Ames, BTW. If they had to reschedule, then they could have easily made that work within the 3 weeks that had elapsed since the date I needed to reschedule. Regarding requesting a days notice: What if I was hosting a BBQ in my yard and they sprayed without my notice? I would not be able to let my guests out on the grass as most yard servicing requires that you wait 24 hours before going back on the grass. This isnt just about wanting to ensure that I leave my yard tidy. This is to ensure that I can utilize my yard when I want to without a surprise spraying of my yard. It should not be considered a huge burden for this company to contact people when they are about to spray your lawn. Im sure they are great for bigger projects, but if you have an ongoing service with them they are hard to reach, they dont seem organized, they cant seem to schedule or notify people in advance of routine services.

Left my deck covered in wood chips now its all over my living room. Other than that they are very good at what they do.

These guys do good work!

We hired Dan s to do our back foundation bed. They did a great job with the river rock, but the plants they brought were very tiny and didn t fill the bed. There also was no final design plan, which caused confusion. We actually had to go buy more plants and plant them ourselves to fill it out. We had some initial issues with communication, but it was worked out in the end.

This company is a FAMILY.

They did a great job taking down our large maple tree. Very reasonably priced as well. My only complaint is they have taken on so many snow removal jobs that they feel it is appropriate to use a backpack blower in a residential neighborhood at 1:30 in the morning. If you have to work at 1:30 a.m. to get all the jobs done... use a shovel.

Never show up for estimate.

We had some tree branches that our garbage disposal service would not pick up, and Dans Custom Landscaping was working on our neighbors yard. I noticed they were using a large chipper and asked the employee how much they would charge to take care of our tree branches, too. The Dans employee said it would be no problem and they chipped the cut branches at no charge to us! (Also, I spoke with our neighbor later and they said they were very happy with the work that Dans did at their place, too.) Thank you, Dans Custom Landscaping!